Shipping & Returns

ORDER QUERIES

Have a question in relation to an online order?

Click here to e-mail the online team directly

SHIPPING & RETURNS

Thank you for shopping with Veru Limited.

After you place your order, our team will update you on shipping details as soon as it is ready for dispatch. You should find all the details you need to know below, however if you have a question regarding your order, just complete the form below and our team will be happy to help. 

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OUR PACKAGING

We are committed to making this planet a healthier place to live. Your order will arrive in packaging that is recycled and recyclable.

ISLAND OF IRELAND ORDERS

Free shipping on orders within Island of Ireland (including Northern Ireland).

Expected delivery time is within 3-5 working days from dispatch. We will contact you should this change.

We use An Post for our deliveries and you can track your order via anpost.ie

UK ORDERS

Unfortunately we are unable to process orders to England, Wales and Scotland.

EUROPEAN ORDERS

Unfortunately we are unable to process orders to other European Countries.

RETURNS POLICY

If for some reason you are not happy with the received product please return it with the receipt that came with your order and we will give a full refund.

All returns must reach us within 30 days of receiving your order. Items must be unused and unopened. The original packaging and labelling must still be attached. These conditions do not affect your statutory rights as a customer. We are unable to accept opened containers for refund unless the product is deemed faulty. 

Postage costs will also be refunded should the error be the fault of Veru Limited, once a postage receipt is received.

If a refund is deemed necessary, we can only refund the debit/credit card which was used originally for purchase.

Our return address will be confirmed once you contact us in order to proceed with return process.

In the unlikely event that the item you ordered is not in stock, we will contact you and let you know the expected delivery date. If you decide not to pursue with your order, we will cancel the order and issue a full refund should we receive your request before it is dispatched.

CLICK & COLLECT ORDERS

We do not offer Click & Collect service at this point.

CUSTOMER SERVICE

We would love to hear from you. Just contact us for anything you need in relation to any of the products we stock. 

Our customer service team endeavour to respond to your email queries within 24 - 48 hours. Email us for any queries you information you may need. 

The inbox is is monitored Monday - Friday from 9-3pm.